In the event of an accident or at-fault incident, we offer to replace your carbon rim at a preferential rate of 50% off the price of a DUKE carbon rim and labor.
This Crash Replacement service is valid for life, at no extra charge, regardless of the owner's rank. The seller of used wheels may transfer this Crash Replacement service to the buyer (it's a selling point 😊). Wheels bought second-hand can therefore benefit from Crash Replacement.
Shipping costs are not included.
The defective rim becomes the property of DUKE RACING WHEELS. It is then recycled by our recycling partner.
To make a Crash Replacement request, you need to log in to your account (or create one if necessary) and go to the "After Sales and Returns" section to generate an After Sales/Return request.
Three photos are required:
- Photo of the serial number (present under the rim base)
- Photo of complete wheel
- Detail photo